Consulting Psychology Journal, Vol 76(2), Jun 2024, 137-162; doi:10.1037/cpb0000274
The presence of artificial intelligence (AI) and machine learning in consulting psychology is accelerating. Although consulting psychologists are beginning to understand that AI’s disruptive potential is significant, many still have a limited knowledge of its concepts, uses, and challenges. However, practitioners will increasingly encounter AI in many domains where they work and possibly compete with it. We present an overview of AI technology and discuss its growing use in the practice domains of consulting psychology. The fundamental elements of the so-called AI “black box” are discussed, including the basics of how AI algorithms are designed to function and learn. Given this understanding, we next discuss how AI is emerging as a technology impacting organizations, teams, and individuals specific to applications relevant to consulting practice. Within this context, we consider the roles that consulting psychologists can play in helping organizations implement effective, responsible, and ethical AI. The article concludes with a discussion of suggestions for AI’s responsible and ethical use in consulting psychology. (PsycInfo Database Record (c) 2024 APA, all rights reserved)