Publication year: 2011
Source: Children and Youth Services Review, In Press, Accepted Manuscript, Available online 14 January 2011
Gary, Cameron , Lirondel, Hazineh , Karen, Frensch , Nancy, Freymond , Michèle, Preyde , …
This multi-faceted study assessed the differences between accessible and central child protection service delivery sites in Ontario on: (1) family functioning; (2) front-line child protection service providers’ satisfaction with services; (3) parents’ satisfaction with services; (4) the services and supports available to families; (5) front-line service job satisfaction; and (6) front-line helping relationships in child welfare. A quasi-experimental outcome design gathered data from parents at case-opening and approximately 10 months later. Semi-structured individual or group qualitative interviews were conducted with parents, front-line service providers, and supervisors/managers. Information also was gathered from agency files. Front-line service providers completed an employment questionnaire….