This article, based on an ethnomethodological study in a Finnish regional emergency social work service, focuses on emergency social workers’ interview accounts regarding case recording. In this context, the IT-based case recording and transferring of information and responsibilities between the actors are emphasized. By means of analysis it is shown how social workers account for and prefer recording information which they call ‘factual’. They also account for the distinguishing of facts from other information, without clear explication of what facts actually are. However, there is also negotiation of the norm of ‘fact-based’ case recording in terms of the things that are not yet certain, but which are important for further understanding and handling of the client’s case. The analysis leads to the conclusion that awareness of the constructive and negotiable nature of facts should be taken into account and the apparently obvious nature of ‘facts’ regarding the production, recording, reading and transferring of a case, particularly in the context of regional emergency social work, should be challenged and studied in yet more detail.