This resource, for child protection and family services in Victoria, provides guidance for working with young people and their families. Part 1 is an introduction to adolescent development, including the effects of trauma and diverse family backgrounds. Part 2 is a practice tool on strategies for working with young people. It discusses information gathering, communicating with adolescents, relationship building, mental health concerns, documenting a comprehensive history, analysis and planning, and treatment action. Appendices are also included on planning issues for young people leaving state care.