For the past year and a half since launching in June 2022, the Holistic Empathetic Assistance Response Team (HEART) has been working with 911 call centers to get social workers and crisis teams to respond to non-emergency mental health calls. 8,000 plus calls later, it has been touted as a success, earning them a major expansion – they now cover the entire city and operate every day 12 hours a day. Above: Dorine Martin is a mental health professional at Mindology Raleigh, and even off the clock living downtown, she sees the crisis firsthand.