Later this summer, the Centers for Medicare & Medicaid Services (CMS) will likely release the first set of data reports related to the unwinding of the Medicaid continuous coverage provision . The first tranche of data is expected to include numbers on call center performance. People’s ability to get help from a state’s Medicaid call center, with minimal wait times and without giving up in confusion or frustration, is an important sign of how well an agency is serving Medicaid enrollees and applicants, particularly during unwinding. CMS is monitoring call center performance and may take