Why Use a Continuous Quality Improvement Toolkit?
Having a robust continuous quality improvement system is important to consistently improve services and supports for children and families, and to ensure that you are making the most effective use of your resources. As service interventions evolve, your continuous quality improvement program can make sure that delivered services are relevant and contributing to positive results.
In today’s economic and competitive environment, it is also important to be able to justify why investments should continue to be made in human service systems. As administrators are determining how to spend funds given by a legislative body, it is equally important that the front line workers and supervisors of those workers are able to see the impact that services are having on the consumers of those services. Furthermore, your continuous quality improvement program can track the improvements made by your system in response to the Federal Child and Family Services Reviews and the Program Improvement Plan in response to the Federal review. This toolkit will provide you guidance in the kinds of questions you should examine depending on where you are in developing a continuous quality improvement system, the kinds of activities you may want to explore, a rich set of resources from communities that have launched a continuous quality improvement effort, and sage advice from those whom have led such efforts.