Abstract
Introduction
Depression is the leading cause of mental illness among an aging population and fewer than half of those who are affected receive treatment. There is an increased need for alternative ways of treating patients; the use of video consultations has been shown to be a viable option for delivering mental health care. However, none of the existing reviews have focused on satisfaction with the use of video consultations amongst older people with depression and providers.
Aim
To conduct a systematic review of the existing literature focusing on patients’ and providers’ experiences of video consultations for depression.
Method
Eight scientific databases were searched. In all, 3537 articles were identified and, of these, 21 peer‐reviewed articles were included in this review.
Results
The results show that video consultations support mental health practice, especially as a useful alternative when face‐to‐face therapy is not possible. Any initial skepticism quickly disappeared when video consultations were experienced in action. The challenges seem to consist of technical problems and lack of support from staff.
Discussion
The experiences and satisfaction of older people with depression seem to be positive, although methodological limitations and deficiencies of the reviewed articles should be considered. More qualitative research is needed, and future studies should focus on specific diagnoses and providers’ experiences.
Implications for practice
Video consultations support mental health practice, especially as a useful alternative when face‐to‐face therapy is not possible.