Abstract
Increasing demands on healthcare systems and complex pressures within healthcare settings create the conditions for workplace conflict; this inevitably has a detrimental impact on patient care and worker morale. We present two case studies illustrating how training and conflict coaching premised on the transformative model reduced organizational costs, increased employee engagement, and restored healthcare workers’ ability to care for patients. Transformative theory and insights, which center on increasing awareness and development of one’s moral identity, prove to be especially well‐suited to the healthcare workplace where caring for others is of primary concern.