Previous research has illuminated the effects of the welfare reform in Canada post-1995. However, very little research has focused upon the ways welfare is delivered. Using four supplementary benefits available to social assistance recipients as the backdrop, this paper explores the discretionary practices employed in determining eligibility. Based on interviews with lone mothers and a focus group with social assistance case workers the data illuminates that a lone mother’s ability to access supplementary benefits is based upon rationing practices which may have little to do with her legitimate need and formal eligibility, such that practice, in the hands of caseworkers, contravenes the policy intention.