Abstract
Proposals for casinos usually focus on numbers of jobs without considering their quality. We surveyed 1,506 Macau residents,
modelling happiness and job satisfaction. Being employed is shown to be important for ‘happiness’. But job attributes also
matter, confirming the work domain as influential on wellbeing. Casino employees report similar happiness as others. However,
despite relatively high pay, they report low overall job satisfaction. The particular aspects of their jobs that they rated
generally negatively tended to be those inherent in casino employment rather than easily modifiable by managerial action.
modelling happiness and job satisfaction. Being employed is shown to be important for ‘happiness’. But job attributes also
matter, confirming the work domain as influential on wellbeing. Casino employees report similar happiness as others. However,
despite relatively high pay, they report low overall job satisfaction. The particular aspects of their jobs that they rated
generally negatively tended to be those inherent in casino employment rather than easily modifiable by managerial action.
- Content Type Journal Article
- Category Original Paper
- Pages 1-20
- DOI 10.1007/s10899-012-9318-9
- Authors
- Zhonglu Zeng, Gaming Teaching and Research Centre, Macau Polytechnic Institute, Macau, China
- David Forrest, Salford Business School, University of Salford, Salford, M5 4WT UK
- Ian G. McHale, Salford Business School, University of Salford, Salford, M5 4WT UK
- Journal Journal of Gambling Studies
- Online ISSN 1573-3602
- Print ISSN 1050-5350