Organizational Commitment in a Health NGO in Pakistan

The non-NGO literature provides evidence that employees’ perceptions about their organization’s support to them influences
their commitment to the organization. NGOs, which have an increasing presence in developing countries, have not been a target
for this type of organizational research. This cross-sectional study, based in a health NGO in Pakistan, examined relationship
between employees’ perceived organizational support (POS) and their organizational commitment, and relationship between perceptions
about organizational fairness, supervisor support, and job conditions with POS. The current organizational commitment literature
guided the design of the survey tool. Focus group discussions were carried out at another health NGO to identify NGO and developing
country specific items for inclusion in the survey tool. A total of 249 employees participated in the study, yielding a response
rate of 96%. Factor analysis of the survey items indicated that the current scales used for measuring the study variables
in the non-NGO sector were valid for the NGO sector as well. In addition, three new variables, namely female supportiveness,
personal supportiveness, and favorableness of work conditions were assessed. Findings revealed that POS was significantly
related with organizational commitment and actions, such as organizational fairness, supervisor support, and extrinsically
satisfying job conditions. Female and personal supportiveness, which are generally ignored in developing countries on the
pretext of limited resources and lack of organizational capacity to address them, were also found to be important in influencing
POS.