Abstract
With growing evidence that treatment as usual may have limited effectiveness in mental health the pressure on service providers
to be accountable and produce evidence as to the effectiveness of their services has increased. Measurement Feedback Systems,
such as the Contextualized Feedback System (CFS), have the potential to be powerful tools for service providers in assessing
their own effectiveness at multiple levels with an organization. These systems represent an amalgamation of the data driven
world of science and the experience driven world of clinical practice. However, the synthesis of these two worlds is not without
significant challenges as these two very different cultures can easily clash. The key for successful collaboration in developing
and implementing Measurement Feedback Systems is a good university-practice partnership that has a strong foundation in common
goals and the positive relationships among its members. In addition, the partnership needs to be flexible so that it can adapt
to new challenges and continuously grow with each obstacle. These are some of several lessons learned the authors of this
article will share as part of their experience with developing and implementing CFS in one of the largest behavioral health
service providers in the U.S.
to be accountable and produce evidence as to the effectiveness of their services has increased. Measurement Feedback Systems,
such as the Contextualized Feedback System (CFS), have the potential to be powerful tools for service providers in assessing
their own effectiveness at multiple levels with an organization. These systems represent an amalgamation of the data driven
world of science and the experience driven world of clinical practice. However, the synthesis of these two worlds is not without
significant challenges as these two very different cultures can easily clash. The key for successful collaboration in developing
and implementing Measurement Feedback Systems is a good university-practice partnership that has a strong foundation in common
goals and the positive relationships among its members. In addition, the partnership needs to be flexible so that it can adapt
to new challenges and continuously grow with each obstacle. These are some of several lessons learned the authors of this
article will share as part of their experience with developing and implementing CFS in one of the largest behavioral health
service providers in the U.S.
- Content Type Journal Article
- Pages 1-10
- DOI 10.1007/s10488-011-0368-6
- Authors
- Manuel Riemer, Wilfrid Laurier University, Waterloo, Ontario, Canada
- Susan Douglas Kelley, Vanderbilt University, Nashville, Tennessee
- Susan Casey, Providence Service Corporation, Tucson, AZ 85701, USA
- Katherine Taylor Haynes, Vanderbilt University, Nashville, Tennessee
- Journal Administration and Policy in Mental Health and Mental Health Services Research
- Online ISSN 1573-3289
- Print ISSN 0894-587X