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Assessing the Utility of Consumer Surveys for Improving the Quality of Behavioral Health Care Services

Abstract  

The development and implementation of provider performance and consumer outcome measures for behavioral health care have been
growing over the last decade, presumably because they are useful tools for improving service quality. However, the extent
to which providers have successfully used performance measurement results has not been adequately determined. To this end,
two methods were used to better understand the use of data obtained from an annual survey of behavioral health care consumers:
a cross-sectional survey of executive directors, clinical program directors, and quality improvement directors and follow-up
interviews with a subsample of survey respondents. Results revealed information about the use of consumer survey data, factors
that facilitate and hinder the use of results, as well as respondents’ opinions about consumer survey administration procedures.
These findings provide valuable information for the application of performance measures and, ultimately, improving consumer
outcomes.

  • Content Type Journal Article
  • Pages 1-15
  • DOI 10.1007/s11414-010-9211-1
  • Authors
    • J. Randy Koch, Virginia Commonwealth University Institute for Drug and Alcohol Studies McGuire Hall, Rm. B08, 1112 East Clay Street P.O. Box 980310 Richmond VA 23298 USA
    • Alison B. Breland, Virginia Commonwealth University Institute for Drug and Alcohol Studies McGuire Hall, Rm. B08, 1112 East Clay Street P.O. Box 980310 Richmond VA 23298 USA
    • Mary Nash, Fielding Graduate University School of Human and Organization Development 2112 Santa Barbara Street Santa Barbara CA 93105-3538 USA
    • Karen Cropsey, University of Alabama School of Medicine Department of Psychiatry and Behavioral Neurobiology 401 Beacon Parkway West Birmingham AL 35209 USA
    • Journal The Journal of Behavioral Health Services and Research
    • Online ISSN 1556-3308
    • Print ISSN 1094-3412
Posted in: Journal Article Abstracts on 01/08/2011 | Link to this post on IFP |
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