The Guardian | Airdrie Citizens Advice Bureau
Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed problem solving for more than half of users…. The charity concluded that chatbots caused harm, saying too often they trapped humans in an “endless loop” in which nothing got resolved, and almost half of people who had to use a chatbot found them unhelpful, with some concluding the chatbot seemed rigged to “make me give up”.