UKAuthority | Institute for Government
The NHS App is being positioned to transition from a digital access point into a personalised tool aimed at managing long-term healthcare and relieving systemic operational pressures. In a joint briefing Liz Clow, director for digital citizen at NHS England, and Rachel Hope, director of digital prevention services at NHS England, outlined a strategy targeting three core areas: streamlining unplanned care, increasing the efficiency of planned care, and lowering future service demand.