red pepper | BBC
The Citizens Advice Bureau was established in 1939 as an advice service. Since the 1990s, welfare reforms have created a complex system that many of our clients cannot navigate — this is the main reason people come to us. Citizens Advice workers are not simply advisers, but triage workers in an overwhelmed system. We operate as crisis managers within an overstretched welfare system shaped by austerity, digital exclusion and flawed DWP decision making.