ABSTRACT
Theoretically grounded in Public Service Logic (PSL), this study investigates frontline care staff’s experiences with value-creation negotiations across residential transition processes for service users with intellectual disabilities to and within co-located supported housing in a Norwegian municipal setting. Through a qualitative case study based on 11 in-depth interviews and two focus group interviews, three themes: independence—dependency, self-determination—family power, and home—workplace were developed, along with the concept of tension lines of value co-creation. The findings illustrate that frontline care staff frequently face divergent values, grapple with the question of value-for-whom, and make concessions across the individual elements.