This work focuses on the interactions of a social worker with clients who are affected by the worker’s unresolved problems. Deductive qualitative analysis was used in monitored supervision sessions, which enabled a case study to be made of the structural model of the worker’s narratives of countertransference. Sources in the area of family relations are described, as are triggers in the social worker’s actions and the actions of colleagues. Manifestations appear in relationships with clients. Consequences are captured as obstacles as well as opportunities for helping clients. Managing is described in the form of sharing with other persons, self-education, supervision and psychotherapy. Speaking is identified as a universal tool for managing the feelings and behaviours, which accompany the interaction between social worker and client. The process of free association, experimental interpretation and subsequent discussion about them in supervision constitute an appropriate procedure in this regard. The characteristics of countertransference in this process appear gradually, drawn in cycles from deeper in the social worker’s consciousness.